Custom Rod Components, LLC Warranty Policy
Rod Component and Supply Warranties (excluding blanks)
Should a product arrive to you in defective condition please contact us. It is the job of our team to make sure you are 100% satisfied with your purchase and the service you received.
In some circumstances, it may be necessary for us to look at the component to determine if a warranty claim exists. In such instances it is the responsibility of the purchaser to ship the component back to CRC. If a valid warranty claim exists that shipping amount will be refunded to the purchaser and a replacement component or supply will be shipped.
Rod Blank Warranties
Should a rod blank arrive to you in a defective condition please contact us.
In most circumstances involving a rod blank warranty we will need to visually inspect the rod blank before making a warranty determination. In such cases, it is the responsibility of the purchaser to ship the rod blank back to CRC. If a valid warranty claim exists that shipping amount will be refunded to the purchaser and a replacement blank will be shipped.
To ship a defective rod blank in the most economical fashion you may cut the blank in order to fit it into a smaller package. In such cases DO NOT cut the defective section. In order for your warranty claim to be valid, the entire defective section of the blank must remain intact.
Should return shipment be necessary for the warranty process please ship the product with a detailed description of the warranty claim to:
Custom Rod Components, LLC
ATTN: Warranty Department
141 Watts Street
Jacksonville, FL 32204
Before you ship anything back to CRC please contact us. It may be possible to resolve your claim without getting the defective component shipped to us. Please contact us either by phone or email.
Phone: (904) 399-5767