Customer Service

Customer Service - People ... Not Machines to Satisfy our Customers

All of our customer service operators are experienced and active rod builders,  Our team is trained and ready to help you.  Whether looking for assistance with a rod build or a specific question regarding a rod component or similar rod building product, our team can help.  Answering questions about shipping fees, order placement, order status, and inventory availability is their specialty. They're experts at solving an ordering problem whether it was placed online, by phone, in person, or through the mail.  So let us know how we can help and remember, we're here to empower you to be successful with your rod building endeavor.

CRC Customer Service department can be reached by phone at (904)-399-5767 and by email at

Product Support - Components, Gear, Fishing ... Got It Covered

Our product support group is here to help you with product questions, special orders and technical questions about using the products we sell. Not only are our CRC product support team members avid fisherman, but each of our staff also receives hands-on training with the use of our world-class rod component, supply, and equipment product lines. If we don't know the answer immediately, rest assured, we'll bend over backwards to find a solution to help you.  At the end of the day, we're always here to help.

The Custom Rod Components Support Group can be reached by phone at (904)-399-5767 and by email at